Terms & Conditions

These Terms and Conditions constitute a legally binding agreement between you and Redress ("Redress," "we," "our," or "us") governing your use of the Redress mobile application and all related products, services, and features (collectively, the "Services").

YOU ACKNOWLEDGE AND AGREE THAT, BY CLICKING "I AGREE" OR A SIMILAR BUTTON, REGISTERING FOR AN ACCOUNT, OR ACCESSING OR USING THE SERVICES, YOU ARE INDICATING THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, THEN YOU HAVE NO RIGHT TO ACCESS OR USE THE SERVICES.

These Terms and Conditions are effective as of the date you register for, use or access the Services, whichever is earlier.

Any personal data you submit to us or which we collect about you is governed by our Privacy Policy, available within the app and at redressapp.com/privacy. The Privacy Policy is incorporated by reference into these Terms and Conditions, and together they form the "Agreement."

PLEASE NOTE: THIS AGREEMENT CONTAINS A BINDING AND FINAL ARBITRATION PROVISION AND CLASS ACTION WAIVER (SECTION 13). PLEASE READ CAREFULLY AS IT AFFECTS YOUR LEGAL RIGHTS.

1. Our Services

Redress is a mobile application that helps users organize, manage, and plan their wardrobes. The Services allow users to catalog clothing items by uploading photographs, associate those clothing items with photos of themselves wearing them, manage a digital wardrobe, and plan outfits. Redress does not currently offer artificial intelligence or AI-powered features as part of the Services.

2. Account, Authentication, Security, and Mobile Phone Use

You must register with Redress and create an account (an "Account") to use the Services. As part of registration, you may be asked to provide information including your name and email address. By using the Services, you agree to provide true, accurate, current, and complete information as prompted during registration and to keep your Account information accurate and up to date.

You are the sole authorized user of your Account. You are responsible for maintaining the confidentiality of your login credentials. You are solely and fully responsible for all activities that occur under your Account, even if not authorized by you. Redress has no control over the use of any user's Account and expressly disclaims any liability arising therefrom. If you suspect unauthorized use of your Account or any other breach of security, you must contact us immediately at privacy@redressapp.com.

The person signing up for the Services will be the "Account Owner" and is the sole person authorized to use the corresponding Account. Your Account is not transferable to any other person.

If you provide your mobile phone number, you consent to receive SMS messages from Redress for the purpose of two-factor authentication ("2FA") and Account security verification. Redress will not charge you for these messages, but standard message and data rates from your wireless carrier may apply. You may opt out of SMS messages by texting "STOP" in response to any message or by emailing privacy@redress.me. Opting out of 2FA messages may affect your ability to access your Account.

3. Beta Services

There is no cost to use the Services at this time (the "Beta Services"), but certain features may become paid offerings in the future. Redress may terminate the Beta Services at any time in its sole discretion. If and when paid Services are introduced, additional terms will be presented to you through the app or your Account.

4. User Content

"User Content" means any content, information, or materials — including photographs, images, and text — that you upload, publish, or otherwise make available through the Services. User Content includes, without limitation: (i) a profile photograph you upload to identify your Account; (ii) photographs of clothing items you upload to catalog your wardrobe; and (iii) photographs of yourself or others wearing those clothing items.

You are solely responsible for your User Content, including ensuring that you have all necessary rights and permissions to upload and share such content, and that your User Content complies with applicable laws and this Agreement. If your User Content includes photographs of other individuals, you represent and warrant that you have obtained the appropriate consent from those individuals to upload and use their likeness through the Services.

You authorize Redress to store, display, and otherwise process your User Content solely for the purpose of providing the Services to you. Redress does not use your User Content to train AI models. You acknowledge and agree that Redress:

  • Is not involved in the creation or development of User Content;

  • Disclaims any responsibility for User Content or any personal data included in User Content;

  • Cannot be liable for claims arising out of or relating to User Content; and

  • Is not obligated to monitor, review, or remove User Content, but reserves the right to limit or remove User Content at its sole discretion.

You hereby represent and warrant that your User Content: (i) will not infringe on any third party's copyright, patent, trademark, trade secret, or other proprietary or privacy rights; (ii) will not violate any applicable law, statute, ordinance, or regulation; (iii) will not be defamatory, libelous, threatening, or harassing; (iv) will not contain obscene, pornographic, or NSFW content or content harmful to minors; (v) will not contain any viruses, malware, or other malicious code; and (vi) will not create liability for Redress or cause Redress to lose the services of its providers.

By making User Content available through the Services, you grant Redress a worldwide, non-exclusive, royalty-free license to use, store, copy, display, and process such User Content solely as necessary to provide and maintain the Services for you. We do not claim any ownership rights in your User Content, and nothing in this Agreement restricts any rights you may have to use and exploit your own User Content outside of the Services.

5. Prohibited Uses

You are prohibited from using the Services:

  • For any unlawful purpose or to conduct any unlawful acts;

  • To upload, share, or store sexually explicit, pornographic, or NSFW content;

  • To violate any international, federal, state, or local law, regulation, or ordinance;

  • To infringe upon or violate the intellectual property rights or other rights of Redress or any third party;

  • To harass, abuse, harm, defame, stalk, threaten, or discriminate against any person;

  • To submit false or misleading information;

  • To upload or transmit viruses, malware, or other malicious code;

  • To interfere with or circumvent the security features of the Services;

  • To interfere with or threaten the performance, security, or proper functioning of the Services;

  • To attempt to gain unauthorized access to any accounts, systems, or networks;

  • To use any automated tools such as bots, spiders, or scrapers to access the Services;

  • To transmit spam, phishing communications, or other unsolicited messages;

  • To impersonate any person or entity or misrepresent your affiliation with any person or entity;

  • To decompile, disassemble, or reverse engineer any software used to provide the Services;

  • To develop third-party applications that interact with the Services without our prior written consent;

  • To sell or transfer your Account or profile; or

  • To bypass any measures used to prevent or restrict access to the Services.

Redress reserves the right to terminate your use of the Services for violating any of the above prohibitions. Redress also reserves the right to access, preserve, and disclose information as reasonably necessary to comply with applicable law, enforce this Agreement, detect or address fraud or security issues, respond to support requests, or protect the rights and safety of Redress, its users, and the public.

6. Representations and Warranties

You must be at least 13 years old to access and use the Services. Children under the age of 13 are not permitted to register for an Account or provide personal information to Redress.

You represent and warrant that:

  • If you are 18 years of age or older, you have the right, authority, and capacity to enter into this Agreement and will abide by its terms and conditions;

  • If you are under 18 years of age, you have your parent's or guardian's permission to use the Services, have reviewed this Agreement with your parent or guardian, and will abide by its terms and conditions; and

  • If you are a parent or legal guardian of a user under 18, you represent that such user is at least 13 years old, is permitted to use the Services, and that you accept the terms of this Agreement on such user's behalf and are responsible for such user's activity.

You further represent and warrant that: (i) you have read, understand, and agree to be bound by this Agreement and the Privacy Policy; (ii) you will act professionally and responsibly in your interactions through the Services; and (iii) your use of the Services will comply with all applicable local, state, and federal laws.

You are responsible for determining whether the Services are suitable for your use in light of any applicable regulations. If you are subject to regulations (including EU data protection laws) and you use the Services, Redress will not be liable if the Services do not meet those requirements.

7. Termination and Suspension

Either party may terminate this Agreement for any or no reason at any time. You may cancel and delete your Account at any time by using the Delete Account option in your Profile settings within the app. After cancellation, you will no longer have access to your Account, your uploaded content, or any other information through the Services.

Redress may terminate or suspend your right to use the Services immediately upon written or email notice if we believe you have breached any provision of this Agreement. If Redress terminates your access, you are prohibited from registering a new Account under your name, a fake or borrowed name, or the name of any third party.

Redress reserves the right to modify or discontinue, temporarily or permanently, all or any portion of the Services at its sole discretion without liability to you. Following termination or cancellation of your Account, Redress reserves the right to delete all of your data, including User Content, in the normal course of operation. Your data cannot be recovered once your Account is terminated or cancelled.

The provisions of this Agreement that by their nature are intended to survive termination shall survive, including without limitation those relating to disclaimer of warranties, limitations of liability, and indemnification.

8. Links to Third-Party Websites

The Services may contain links to third-party websites or services. Such links do not constitute an endorsement by Redress of those websites or their content. Redress does not control third-party websites and is not responsible for their availability, accuracy, or content. Your use of any third-party website is at your own risk and governed by the terms and privacy policies of that website. Redress disclaims any liability arising from your use of linked third-party websites.

9. Intellectual Property Rights

All content, software, designs, graphics, trademarks, logos, and other materials made available through the Services — excluding User Content — (collectively, "Proprietary Material") are owned by Redress or its licensors and are protected by applicable intellectual property laws. You may not copy, download, use, reproduce, or retransmit any Proprietary Material without Redress's express prior written consent.

The Redress name, logo, and related marks are trademarks of Redress. Any other trademarks or logos appearing through the Services are the property of their respective owners. You may not use any of these marks without the express prior written consent of the applicable owner.

If you choose to submit ideas, comments, or feedback about the Services ("Feedback"), you agree that such Feedback is provided voluntarily, without restriction, and without any obligation of confidentiality or compensation owed to you. Redress may freely use, disclose, or act on any Feedback without additional notice to you.

10. Copyright Complaints

Redress respects the intellectual property rights of others. If you believe in good faith that any content available through the Services infringes your copyright, please send a notice to privacy@redressapp.com including:

  • A description of the copyrighted work you claim has been infringed and where on the Services the alleged infringing material is located;

  • The URL or location where the original or authorized copy of the copyrighted work exists;

  • Your name, address, telephone number, and email address;

  • A statement that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;

  • A statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the owner's behalf; and

  • Your electronic or physical signature.

11. Confidential Information

You acknowledge that Confidential Information (as defined below) is a valuable and unique asset of Redress and agree that you will not disclose, transfer, or use any Confidential Information for any purpose other than using the Services in accordance with this Agreement. You shall promptly notify Redress of any circumstances that may constitute unauthorized disclosure or use of Confidential Information, and shall return all materials containing Confidential Information upon termination of this Agreement.

"Confidential Information" means any and all of Redress's trade secrets, confidential and proprietary information, and all other information and data of Redress that is not generally known to the public or other third parties who could derive value from its use or disclosure, including technical data, know-how, research, product plans, software, inventions, processes, marketing, financial information, and information about Redress's staff, users, or partners.

12. Disclaimer of Warranties and Limitation of Liability

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. REDRESS MAKES NO WARRANTIES OR REPRESENTATIONS ABOUT THE RELIABILITY, TIMELINESS, SECURITY, ACCURACY, OR COMPLETENESS OF THE SERVICES OR ANY CONTENT LINKED TO THE SERVICES.

REDRESS ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY: (I) BUGS, ERRORS, OR INACCURACIES OF CONTENT; (II) PERSONAL INJURY OR PROPERTY DAMAGE RESULTING FROM YOUR ACCESS TO OR USE OF THE SERVICES; (III) UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS OR YOUR PERSONAL INFORMATION STORED THEREIN; OR (IV) EVENTS BEYOND OUR REASONABLE CONTROL.

ALL BETA SERVICES ARE PROVIDED "AS IS" WITHOUT ANY WARRANTY OF ANY KIND. BETA SERVICES MAY BE SUSPENDED, TERMINATED, OR DISCONTINUED AT ANY TIME FOR ANY REASON. REDRESS DISCLAIMS ALL OBLIGATION AND LIABILITY FOR ANY HARM OR DAMAGE ARISING OUT OF OR IN CONNECTION WITH THE BETA SERVICES, INCLUDING ANY LOSS OF USER CONTENT.

UNDER NO CIRCUMSTANCES WILL REDRESS, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, OR LICENSORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, ECONOMIC, SPECIAL, OR EXEMPLARY DAMAGES (INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOSS OF DATA, LOSS OF GOODWILL, SERVICE INTERRUPTION, OR THE COST OF SUBSTITUTE PRODUCTS OR SERVICES) ARISING IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IF, NOTWITHSTANDING THE FOREGOING, REDRESS IS FOUND LIABLE FOR DAMAGES, IN NO EVENT WILL REDRESS'S AGGREGATE LIABILITY EXCEED THE LOWER OF (I) THE TOTAL FEES PAID BY YOU TO REDRESS DURING THE SIX MONTHS PRIOR TO THE TIME THE CLAIM AROSE, OR (II) ONE HUNDRED DOLLARS ($100), TO THE EXTENT PERMITTED BY APPLICABLE LAW.

13. Indemnification

You agree to indemnify, defend, and hold harmless Redress and its officers, directors, employees, agents, successors, and assigns (the "Indemnified Parties") from and against any and all liabilities, losses, claims, and expenses (including reasonable attorneys' fees) arising out of or related to: (i) your use of or inability to use the Services; (ii) your breach or violation of this Agreement; (iii) your violation of any law or the rights of any third party; or (iv) any User Content submitted by you or using your Account, including any claim that such content infringes the intellectual property rights of a third party.

Redress reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to your indemnification. You will not settle any claim subject to indemnification without the prior written consent of Redress.

14. Dispute Resolution: Arbitration and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS AND GOVERNS HOW YOU AND REDRESS CAN BRING CLAIMS AGAINST EACH OTHER. WITH LIMITED EXCEPTIONS, THIS SECTION REQUIRES YOU AND REDRESS TO SUBMIT CLAIMS TO BINDING AND FINAL ARBITRATION ON AN INDIVIDUAL BASIS.

In the event any dispute or claim arises out of or relating to your use of the Services, you agree to first contact us at privacy@redressapp.com and attempt in good faith to resolve the matter directly. If the matter remains unresolved for 30 days after notification (via certified mail or personal delivery), such matter will be deemed a "Dispute." If you file any arbitration claim or legal action without first attempting to resolve the matter, you agree that you will not be entitled to recover attorneys' fees, even if you may otherwise have been entitled to them.

Binding Arbitration

You and Redress agree that any Dispute arising out of or relating to this Agreement or your use of the Services will be settled by binding arbitration, except that each party retains the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent actual or threatened infringement or misappropriation of intellectual property rights. This means you and Redress both waive the right to a trial by jury. You may also bring a claim in small claims court if the claim is eligible under that court's rules and is brought on an individual, non-class, non-representative basis.

Class Action Waiver

You and Redress agree that any proceedings to resolve Disputes will be conducted on an individual basis and not in a class, consolidated, or representative action. You and Redress both waive the right to participate as a plaintiff or class member in any class action proceeding. The arbitrator may not consolidate more than one person's claims or preside over any class action proceeding.

Arbitration Administration and Rules

The arbitration will be administered by the American Arbitration Association ("AAA") in accordance with the Commercial Arbitration Rules and Supplementary Procedures for Consumer Related Disputes ("AAA Rules") then in effect. The AAA Rules are available at http://www.adr.org or by calling 1-800-778-7879.

Arbitration Process

A party initiating arbitration must provide the other party with a written Demand for Arbitration as specified in the AAA Rules. The arbitrator will be either a retired judge or an attorney licensed to practice law in California, selected by the parties from the AAA's roster. If the parties cannot agree on an arbitrator within seven days, the AAA will appoint one.

Arbitration Location and Procedure

Unless you and Redress agree otherwise, the seat of arbitration shall be in [City], California. If your claim does not exceed $10,000, the arbitration will be conducted on the basis of written submissions unless you request a hearing and the arbitrator determines one is necessary. If your claim exceeds $10,000, your right to a hearing will be determined by AAA Rules. Hearings may be conducted by telephone or video conference.

Arbitrator's Decision and Governing Law

The arbitrator shall apply California law consistent with the Federal Arbitration Act and applicable statutes of limitations. Judgment on the arbitration award may be entered in any court of competent jurisdiction. Any award of damages must be consistent with Section 12 of this Agreement.

Fees

Each party's responsibility to pay arbitration filing, administrative, and arbitrator fees will be determined by the AAA Rules.

15. Governing Law

Except as provided in Section 14, this Agreement and your use of the Services will be governed by and construed under the laws of the State of California, without regard to choice of law principles. This choice of law provision is intended solely to specify the use of California law to interpret this Agreement and is not intended to create any other substantive right to non-Californians to assert claims under California law.

16. No Agency; No Employment

No agency, partnership, joint venture, employer-employee, or franchiser-franchisee relationship is intended or created by this Agreement.

17. General Provisions

Failure by Redress to enforce any provision of this Agreement will not be construed as a waiver of any provision or right. This Agreement constitutes the complete and exclusive agreement between you and Redress with respect to its subject matter and supersedes all prior agreements or communications. If any provision of this Agreement is found to be invalid, illegal, or unenforceable, it shall be modified to the minimum extent necessary to make it enforceable, or if it cannot be so modified, it shall be severed without affecting the remaining provisions. Except for the Class Action Waiver in Section 14, the remaining provisions will continue in full force and effect.

This Agreement may not be assigned or transferred by you without our prior written approval. Redress may assign or transfer this Agreement without your consent, including in connection with a merger, acquisition, or sale of assets. Any assignment by you in violation of this section shall be null and void.

18. Changes to This Agreement and the Services

Redress reserves the right, at its sole discretion, to change, modify, add to, supplement, suspend, discontinue, or delete any of the terms and conditions of this Agreement and to review, modify, or discontinue the Services or any content available through the Services at any time, with or without prior notice and without liability to Redress. Redress will endeavor to notify you of material changes by email or in-app notification. If any future changes to this Agreement are unacceptable to you, you must stop using the Services. Your continued use of the Services following any revision constitutes your acceptance of the changes.

19. No Rights of Third Parties

None of the terms of this Agreement are enforceable by any person who is not a party to this Agreement.

20. Notices and Consent to Receive Notices Electronically

You consent to receive any agreements, notices, disclosures, and other communications to which this Agreement refers electronically, including by email or by posting notices through the Services. You agree that all notices Redress provides to you electronically satisfy any legal requirement that such communications be in writing. Unless otherwise specified, all notices will be deemed received when personally delivered; when receipt is electronically confirmed (for email or electronic transmission); or the day after sending, if sent via overnight delivery service.

Contacting Us

If you have any questions about these Terms and Conditions or the Services, please contact us at: privacy@redress.me



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